Privacy Policy

1. Who We Are

Opencom is an independent telecommunications broker helping businesses identify and obtain telecommunications services suited to their requirements, including fixed-line services, mobile services, broadband, VoIP and related business telecommunications solutions.

For the purposes of applicable data protection legislation, Opencom is the data controller in respect of personal information collected through this website or through direct communications with us.

2. Information We May Collect

We may collect personal information that you voluntarily provide to us when using our website, contacting us or requesting information about our services.

This may include:

• Your name.
• Your email address.
• Your telephone number.
• Your company or business name.
• Information about your telecommunications requirements.
• Information included in messages or enquiries you send to us.
• Details relating to existing telecommunications services where required to provide our services.
• Records of correspondence between you and Opencom.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, referring website, pages visited and general website usage information.

3. How We Collect Your Information

We may collect personal information in a number of ways, including when you:

• Submit a contact or enquiry form through our website.
• Contact us by telephone or email.
• Request a telecommunications audit, quotation or consultation.
• Ask us to source or compare telecommunications services.
• Become or enquire about becoming a customer.
• Interact with our website or online services.

We may also receive information from telecommunications providers, service partners or other organisations where this is necessary for providing a service requested by you and where such sharing is permitted by law.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To respond to your enquiries.
• To provide information about our services.
• To understand your telecommunications requirements.
• To source, compare or recommend suitable telecommunications services.
• To communicate with telecommunications providers where necessary.
• To administer and manage our relationship with customers.
• To provide customer support.
• To maintain business and communication records.
• To improve our website, services and customer experience.
• To protect our website and systems against fraud, misuse or security threats.
• To comply with legal, regulatory, tax and accounting obligations.

5. Legal Basis for Processing

Under GDPR, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on one or more of the following legal bases:

Consent

We may process your information where you have provided clear consent for a specific purpose. You may withdraw your consent at any time.

Contractual Necessity

We may process personal information where it is necessary to take steps at your request before entering into a contract or where processing is required to perform a contract with you.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

These interests may include:

• Responding to business enquiries.
• Providing and improving our services.
• Managing customer and supplier relationships.
• Maintaining the security of our website and systems.
• Operating our business effectively.

Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation.

6. Contact Forms and Enquiries

When you contact Opencom through our website, we may collect the information you enter into the contact form, including your name, email address, telephone number and message.

We use this information to respond to your enquiry and, where appropriate, to provide information or services requested by you.

Please avoid including sensitive personal information in website enquiry forms unless it is necessary for your enquiry.

7. Telecommunications Providers and Service Partners

As part of our telecommunications brokerage services, it may sometimes be necessary to provide relevant information to telecommunications providers or other service partners so that they can prepare quotations, assess service availability, arrange installations or provide services requested by you.

We only share information that is reasonably necessary for the relevant purpose.

Telecommunications providers receiving your information may act as independent data controllers and may process your information in accordance with their own privacy policies.

8. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary, including:

• Telecommunications providers.
• Technology and IT service providers.
• Website hosting and maintenance providers.
• Email and communications service providers.
• Professional advisers such as accountants, solicitors or consultants.
• Government, regulatory or law-enforcement authorities where required by law.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve performance, understand how visitors use the website and provide relevant services.

Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to function correctly, while others may be used for analytics or other optional purposes.

Where required by law, non-essential cookies will only be used after obtaining your consent.

You can also control or delete cookies using your web browser settings. Disabling certain cookies may affect how some parts of the website function.

10. Google and Third-Party Services

Our website may use third-party tools or services, such as website analytics, anti-spam systems, embedded content, maps or other website technologies.

These services may receive technical information including your IP address or browser information when you interact with them.

Where required, we will seek consent before enabling third-party services that are not essential to the operation of the website.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal information is limited to individuals and service providers who have a legitimate need to access it.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, responding to enquiries and meeting legal, accounting, tax or regulatory requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it where reasonably practicable.

13. International Data Transfers

Some service providers used by our business may process or store information outside Ireland or the European Economic Area ("EEA").

Where personal information is transferred outside the EEA, we will take reasonable steps to ensure appropriate safeguards are in place as required under applicable data protection legislation.

These safeguards may include European Commission adequacy decisions, Standard Contractual Clauses or other legally recognised transfer mechanisms.

14. Your Data Protection Rights

Subject to applicable law, you may have a number of rights in relation to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing.
• Object to certain processing activities.
• Request the transfer of your personal information where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection supervisory authority.

Certain rights are subject to legal limitations and may not apply in every circumstance.

To exercise any of these rights, please contact us at info@opencom.ie.

15. Direct Marketing

Where permitted by law, we may occasionally contact customers or business contacts with information about services that may be relevant to them.

Where consent is required for electronic marketing communications, we will obtain that consent before sending such communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions contained in the communication or by contacting us directly.

16. Links to Other Websites

Our website may contain links to websites operated by third parties.

Opencom is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

17. Children's Privacy

Our website and services are intended primarily for businesses and are not directed at children.

We do not knowingly collect personal information from children through this website.

18. Data Breaches

If a personal data breach occurs, we will assess the circumstances and take appropriate steps in accordance with applicable data protection law.

Where legally required, we will notify the Data Protection Commission and affected individuals within the required time periods.

19. Complaints

If you have concerns regarding how we process your personal information, we encourage you to contact us first so that we can investigate the matter.

You also have the right to lodge a complaint with the Irish Data Protection Commission.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.

Any updated version will be published on this page and the "Last updated" date at the top of the policy will be revised accordingly.

21. Contact Us

If you have any questions about this Privacy Policy, our use of your personal information or your data protection rights, please contact us.